General Travel and Business Terms & Conditions

General Travel and Business Terms and Conditions (GTC) of smooth entertainment GmbH

(for bookings from 24.06.2026)

These General Travel and Business Terms and Conditions are issued on behalf of smooth entertainment GmbH, Perzheimstr. 48, 86150 Augsburg (hereinafter: SE) for the travel programmes and events offered on SE's web portals and supplement the statutory provisions of §§ 651a to 651y BGB (German Civil Code) and Articles 250 and 252 EGBGB (Introductory Act to the German Civil Code).

SE offers the following services in its own name and for its own account:

• Package offers
  • Music travel comprising accommodation in a hotel room and concert ticket(s) and optional participation in exclusive supporting programme
  • Music travel comprising accommodation in a cabin on a cruise ship and concert ticket(s) and optional participation in exclusive supporting programme
  • Individual concert tickets and participation in exclusive supporting programme
• Individual concert tickets

Isolated hotel/cabin accommodation or isolated participation in exclusive supporting programme without simultaneous ticket purchase is not offered by SE.

1. General

1.1 The following General Travel and Business Terms and Conditions (hereinafter also "GTC") apply to all contracts between SE and its customers. All deliveries, services and offers by SE are made exclusively under these GTC, unless otherwise agreed in the associated contracts.

1.2 These GTC apply exclusively. Deviating, conflicting or supplementary general terms and conditions of the customer shall only become part of the contract if and to the extent that SE has expressly agreed to their validity in text form. This requirement for consent applies in every case, for example also when SE performs services for the customer without reservation despite being aware of the customer's general terms and conditions.

1.3 SE may transmit information and declarations relating to the contractual relationship to the e-mail address provided by the customer as their contact address. The customer shall regularly check this e-mail address and notify SE of any change to this e-mail address.

2. Contracting Party

The contract for the booked services is concluded with smooth entertainment gmbh, Perzheimstr. 48, 86150 Augsburg, Germany, Commercial Register: Augsburg Local Court, HRB 23385, Tax Number: 103/137/51029. You can reach our customer service for questions, complaints and objections on weekdays from 9:00 a.m. to 6:00 p.m. by telephone at +49 (0)821-2292711 and by e-mail at shop@smooth-entertainment.eu.

3. Offer and Contract Formation

3.1 The presentation of SE's services in the online shop does not constitute a legally binding offer, but an invitation to place an order.

3.2 SE's services can be booked on the internet via the online shop. The booking also applies to all participants listed in the registration.

The contract for the purchase of individual concert tickets and the booking of additional services from the optional exclusive supporting programme may also be concluded by the customer by telephone, by e-mail or in person via the "Box Office" or Welcome Desk of SE at the event venue.

By placing a booking order, the customer makes a binding offer to conclude a (travel) contract on the basis of the (travel) description and supplementary information provided by SE.

3.3 For contracts concluded via electronic commerce (internet), the following applies to contract formation:

3.3.1 The customer selects the relevant trip to the respective event with accommodation (hotel or ship cabin) or the number of individual concert tickets and/or an additional service offered by SE from the range available in the online shop and places these in a so-called shopping cart via the button »add to cart«. Prior to submitting the order, the customer may view, modify and delete the data at any time.

3.3.2 The customer places a booking order for the services selected on the website by clicking the button "order with payment obligation" or "buy" and thereby makes a binding offer to SE to conclude a (travel) contract for the selected services.

3.3.3 The order may only be submitted and transmitted if the customer has accepted these terms and conditions by ticking the checkbox »I have read and accept the GTC« and has thereby incorporated them into their order.

3.3.4 The contract is formed upon receipt by the customer of the travel or booking confirmation (declaration of acceptance) from SE, which SE transmits to the customer at or directly after the conclusion of the contract on a durable medium (which enables the customer to store or retain the declaration unchanged so that it is accessible to them within a reasonable period of time, e.g. on paper or by e-mail). The binding nature of the (travel) contract does not depend on whether the customer actually makes use of the option to save or print. The same applies accordingly to group organisers or group representatives in respect of closed group trips relating to the registered group travel participants.

3.3.5 Concert tickets and vouchers/tickets for additional services will not be sent to the customer. These will be held in the customer's name at the "Box Office" or Welcome Desk of SE at the event venue; to collect the concert tickets and vouchers as well as other components of the trip, the payment confirmation transmitted to the customer and their identity card or passport are required for identification purposes.

3.4 For bookings by e-mail, telephone or by declaration to SE, the following applies:

3.4.1 By placing a booking, the customer makes a binding offer to SE to conclude a (travel) contract or to extend an existing travel contract.

3.4.2 The contract is formed upon receipt by the customer of the travel or booking confirmation (declaration of acceptance) from SE, which SE transmits to the customer at or directly after the conclusion of the contract on a durable medium (which enables the customer to store or retain the declaration unchanged so that it is accessible to them within a reasonable period of time, e.g. on paper or by e-mail), unless the customer is entitled to a travel confirmation in paper form pursuant to Art. 250 § 6 para. 1 sentence 2 EGBGB because the contract was concluded in the simultaneous physical presence of both parties or outside business premises. The binding nature of the (travel) contract does not depend on whether the customer actually makes use of the option to save or print. The same applies accordingly to group organisers or group representatives in respect of closed group trips relating to the registered group travel participants.

3.5 Travel Contract, Secured Payment Certificate, Due Date of the Travel Price

3.5.1 The purchase of a package offer (concert ticket with accommodation in a hotel room or in a cabin on a cruise ship, with or without participation in an exclusive supporting programme, as well as the purchase of individual concert tickets together with participation in an exclusive supporting programme) constitutes a travel contract pursuant to §§ 651a et seq. BGB.

3.5.2 Following conclusion of the contract (receipt of the travel or booking confirmation), the customer will be sent a secured payment certificate (Sicherungsschein) within the meaning of § 651r para. 4 sentence 1 BGB in writing or electronically.

3.5.3 The travel price is due for payment immediately upon receipt by the customer of the secured payment certificate pursuant to § 651r BGB. SE offers trips for which SE must make advance payments at or before the conclusion of the contract, the value of which reaches or exceeds the amount of the travel price. The travel price, which becomes due immediately upon receipt of the secured payment certificate, is required to cover the costs of the trip already incurred by SE at or before the conclusion of the travel contract and prior to the execution of the trip, in particular the fulfilment of outstanding claims of the service providers used by SE to fulfil its obligations under the travel contract (shipping company; event production; artist fees, etc.).

3.6 Purchase of Individual Concert Tickets and Due Date of the Purchase Price

3.6.1 The customer may purchase individual concert tickets (hereinafter also: admission tickets) without booking accommodation services, provided that this option is offered by SE.

3.6.2 Payment of the purchase price becomes due – subject to an express agreement to the contrary – immediately upon conclusion of the contract.

3.6.3 Concert tickets will not be sent to the customer. These will be held in the customer's name at the "Box Office" or Welcome Desk of SE at the event venue; to collect the concert tickets, the payment confirmation transmitted to the customer and their identity card or passport are required for identification purposes.

3.6.4 Upon receipt, the customer must immediately check whether the admission tickets correspond to the order with regard to the number, the venue and the event location, the date and any discount granted.

3.7 Subsequent Addition of Additional Accommodation Services

3.7.1 Following conclusion of the package travel contract, the traveller has the option of subsequently adding further accommodation services that are available in SE's offer (hereinafter: "Additional Accommodation Services"). Such additional services include in particular:

• Additional nights
• Room upgrades and modified or supplementary accommodation options
• Half-board upgrade

The customer has no right to the addition of Additional Accommodation Services. Availability depends on SE's offer at the time of the enquiry.

3.7.2 The addition of Additional Accommodation Services is generally possible up to immediately prior to the commencement of the additional service, to the extent that actual availability and the planning requirements of SE and the service providers involved permit this.

3.7.3 The addition of Additional Accommodation Services by the customer constitutes a binding contractual offer. The contract for the additional service is only formed upon express confirmation by SE. Confirmation is provided on a durable medium within the meaning of § 126b sentence 2 BGB, generally by e-mail to the e-mail address most recently provided by the traveller. The confirmation contains a list of the added service(s) and the updated total travel price.

If the additional service is confirmed by SE, it becomes part of the original package travel contract. All provisions of these travel terms and conditions and the statutory provisions of §§ 651a et seq. BGB apply to the added additional service, in particular those on

• Liability and warranty for travel defects (§§ 651i et seq. BGB)
• Remedy and self-remedy (§ 651k BGB)
• Reduction of the travel price (§ 651m BGB)
• Termination of the package travel contract (§ 651l BGB)
• Damages (§ 651n BGB) and
• the traveller's right of withdrawal (§ 651h BGB) and that of the tour operator.

3.7.4 When the addition becomes effective, the total travel price increases by the price of the additional service in accordance with SE's price offer valid at the time of the booking request. The customer will be informed transparently and comprehensibly in the booking confirmation pursuant to clause 3.7.3 of the increased total travel price and of the price components attributable to the additional service. For unilateral price changes after conclusion of the contract for the additional service, the provisions of these travel terms and conditions on subsequent price changes apply accordingly (cf. § 651f BGB and clause 11 of these GTC).

3.7.5 The amount attributable to the Additional Accommodation Service becomes due upon the booking confirmation pursuant to clause 3.7.3, unless otherwise specified in the booking offer or in the confirmation, and must be paid within three working days of receipt of the confirmation, but in any case in good time so that the total price – in the case of a booking prior to arrival – has been received by SE at the latest prior to arrival or – in the case of a booking after arrival – prior to the commencement of the additional service. Otherwise, SE may refuse to provide the additional accommodation services until all outstanding amounts have been paid in full. In all other respects, the general payment terms of these GTC (clause 6) apply accordingly.

3.7.6 The customer may cancel the subsequently added Additional Accommodation Service prior to the commencement of the additional service at any time pursuant to § 651h BGB. In this case, the cancellation provisions and flat-rate compensation set out in clause 13 of these travel terms and conditions apply accordingly.

3.8 Subsequent Addition of Additional Supporting Programme Services

3.8.1 Following conclusion of the package travel contract, the traveller has the option of subsequently adding further additional services from the supporting programme offered by SE, provided that these are available in SE's offer (hereinafter: "Additional Supporting Programme Services"). Such additional services include in particular:

• Excursions and guided tours
• Transfer services (e.g. airport transfers, feeder journeys)
• Other tourist services within the meaning of § 651a para. 3 sentence 1 no. 4 BGB, as specified in SE's respective service offering.

The customer has no right to the addition of these additional services. Availability depends on SE's offer at the time of the enquiry.

3.8.2 The addition of Additional Supporting Programme Services is generally possible up to immediately prior to the commencement of the additional service, to the extent that actual availability and the planning requirements of SE and the service providers involved permit this.

3.8.3 The addition of an Additional Supporting Programme Service by the customer constitutes a binding contractual offer. The contract for the Additional Supporting Programme Service is only formed upon express confirmation by SE. Confirmation is provided on a durable medium within the meaning of § 126b sentence 2 BGB, generally by e-mail to the e-mail address most recently provided by the traveller. The confirmation contains a list of the added service(s) and the respective prices for these services.

3.8.4 The price attributable to the Additional Supporting Programme Service becomes due upon the booking confirmation pursuant to clause 3.8.3, unless otherwise specified in the booking offer or in the confirmation, and must be paid within three working days of receipt of the confirmation, but in any case in good time so that the total price – in the case of a booking prior to arrival – has been received by SE at the latest prior to arrival or – in the case of a booking after arrival – prior to the commencement of the additional service. Otherwise, SE may refuse to provide the Additional Supporting Programme Services until all outstanding amounts have been paid in full. In all other respects, the general payment terms of these GTC (clause 6) apply accordingly.

3.8.5 The customer may cancel the subsequently added Additional Supporting Programme Service prior to the commencement of the additional service at any time. In this case, the cancellation provisions and flat-rate compensation set out in clause 13.6 of these travel terms and conditions apply accordingly.

3.8.6 The customer acknowledges that in the case of cruises, the supporting programme services are merely arranged by SE; in this respect, the cancellation and payment terms of the respective service provider apply additionally, to which SE will draw the customer's attention separately during the booking process.

4. Services

4.1 SE's service obligation arises exclusively from the content of the travel or booking confirmation in conjunction with the travel description valid at the time of the trip, subject to all notes and explanations contained therein. Collateral agreements or other arrangements (e.g. special requests) that alter the scope of the contractual services require confirmation (in text form) from SE. In the event of discrepancies, the booking confirmation is decisive.

4.2 Cruises: Unless otherwise specified in these terms and conditions, the travel price includes the transport and accommodation of the traveller and their luggage and meals on board in accordance with the travel description. Not included in the travel price are land activities and beverages outside the on-board catering in accordance with the travel description – unless otherwise stated in the travel description – as well as special services (e.g. laundry, hairdresser, massage).

4.3 Collateral agreements (requests, arrangements) that alter the scope of the contractual services require confirmation in text form from SE.

4.4 Luggage may only contain personal items for personal use. In particular, the traveller is not permitted to bring weapons and other dangerous objects, narcotics or alcoholic beverages intended for consumption during the trip on board. Clause 7.2 of these GTC applies accordingly. Luggage containing such prohibited items may be excluded from (onward) carriage.

The customer is obliged to label their luggage legibly with their name, cabin number and departure date. Jewellery, cash and other valuables must be transported in hand luggage and not in checked luggage.

5. Prices and Shipping Costs

5.1 The prices stated in the online shop include statutory value added tax and all other price components.

5.2 Prices for tickets may exceed the printed ticket prices.

5.3 Any shipping costs and service charges will be clearly communicated to the customer again in the shopping cart system and on the order page.

5.4 Not included in the travel price are any entry, border and visa fees or similar charges levied by the country of destination. Where such fees are payable, they are to be paid by the customer directly on-site. If such fees are advanced by SE, SE is entitled to pass on the corresponding amounts to the customer.

6. Payment / Default in Payment

6.1 Payment is made, optionally and as offered by SE, by

• advance payment
• PayPal
• credit card or
• SEPA direct debit.

6.2 In the case of payment by credit card – subject to the agreement of an instalment payment pursuant to clause 6.3 – PayPal or SEPA direct debit, the customer's account is debited immediately upon receipt of the order confirmation and – in the case of a travel contract – the secured payment certificate by the customer. In the case of payment by advance payment, the travel price must be credited to SE's account no later than 10 days after receipt of the order confirmation and – in the case of a travel contract – the secured payment certificate by the customer.

6.3 For a total order value of EUR 3,000.00 or more and payment by credit card, SE offers the customer the option of an instalment payment over 3, 6, 9, 12 or an individually agreed number of equal instalments. The customer may select the option of instalment payment in the shopping cart during the ordering process under the displayed terms. Within 10 days of receipt of the order confirmation together with the secured payment certificate, SE will create an individual payment schedule for the customer and send this together with a secure payment link for the deposit by e-mail. By making the deposit, the customer confirms the payment schedule and SE charges the specified credit card for the subsequent payments on the respective due dates stated above.

6.4 The fees for the respective chosen payment methods are displayed in the online shop.

6.5 The customer receives a receipt confirmation for each payment made.

6.6 In the case of the advance payment method, SE will notify the customer of the bank details in the order confirmation.

6.7 For the PayPal and credit card payment methods (without instalment payment), the customer is redirected to the website of the respective payment service provider, where they must initiate payment of the invoice amount to SE by entering their personal data.

6.8 If a chargeback of the invoice amount paid by the customer occurs when the credit card payment method has been selected, the customer is obliged to compensate for the resulting damage (in particular the costs of the chargeback, especially the bank charges thereby incurred). The same applies in the event that, when the selected payment method is direct debit from the customer's current account via direct debit procedure, the direct debit is returned by the account-holding credit institution. SE's further claims arising from default and non-performance remain unaffected.

6.9 If the customer falls into default with a payment due, SE is entitled to demand default interest at the statutory rate for the duration of the default. SE is further entitled, after the fruitless expiry of a reasonable grace period set by SE, to withdraw from the contract and to demand a withdrawal fee as compensation pursuant to clause 13.3 of these GTC. The customer has the right to prove to SE that no damage has occurred or that the damage is significantly lower than the flat rate.

7. Travel Regulations, Travel Documents, Hotel and Ship Rules, Shipping Company's Transport Conditions

7.1 The customer must comply with all laws, regulations, orders or travel requirements (regulations) of the countries and ports affected by the trip, as well as all rules and instructions of SE or its agents. In the case of online booking, SE expressly recommends that the customer informs themselves prior to booking about the passport, visa and health requirements of the destination country. The official, continuously updated sources of the foreign ministries are available for this purpose, among others. They provide relevant information under "Entry and customs regulations for German/Austrian/Swiss nationals" incl. passport, visa and health/vaccination notices:

• Germany: Federal Foreign Office – Travel and Safety Notices, www.auswaertiges-amt.de (plus "Safe Travel" app).
• Austria: BMEIA – Travel Information, www.bmeia.gv.at
• Switzerland: FDFA – Travel Notices, www.eda.admin.ch

For nationals of other countries, the competent consulate will provide information. Another central official point of contact, particularly for non-EU citizens, is the EU portal "Travel to Europe" (www.travel-europe.europa.eu).

7.2 The customer alone is responsible for obtaining and carrying the necessary travel documents (e.g. visas, vaccination certificates, online travel authorisations such as the US ESTA authorisation). All costs and disadvantages arising from non-compliance with the aforementioned regulations, rules and instructions are borne by the customer.

7.3 Should entry regulations of individual countries not be complied with by the customer for reasons attributable to them, or should a visa not be granted in time due to the customer's fault, so that the customer is thereby prevented from travelling, SE may charge the customer the corresponding withdrawal fees pursuant to clause 13.3 of these GTC. In this case, the customer has the right to prove to SE that no damage has occurred or that the damage is significantly lower than the flat rate.

7.4 The customer is liable to SE for all consequences and damages, in particular fines, penalties and expenses, which SE must pay or deposit because the traveller failed to comply, for reasons attributable to them, with the regulations of the country concerned regarding entry, exit or transit, or failed to present the required documents.

7.5 The traveller must inform SE if they have not received the required travel documents.

7.6 In addition to these regulations, the regulations displayed on-site at the accommodation establishment (hotel or cruise ship) (e.g. house rules or ship rules) as well as the transport conditions of the shipping company, which also form part of the (travel) contract as an appendix to these GTC, also apply.

The customer is hereby informed that the shipping company's transport conditions impose mobility, health and travel fitness requirements that the customer must observe; in particular the notices regarding the health status of the passenger, requirements for passengers with restricted mobility and the use of aids (scooters, wheelchairs, etc.), food intolerances and pregnancies must be observed.

8. Regulations for Attending Concert Events

8.1 Concert tickets may not be commercially resold or publicly raffled or offered as prizes in a competition, e.g. for advertising or marketing purposes, without the prior written consent of SE. The purchase of admission tickets for commercial purposes is prohibited.

8.2 In the case of non-commercial resale, the use of internet ticket exchange and purchase platforms as well as internet marketplaces – even for the purpose of initiating a contract – is prohibited. Furthermore, the purchase price demanded must not exceed the price paid for the tickets including any fees incurred. In addition, the customer as seller is obliged to ensure through appropriate drafting of the purchase contract that the buyer assumes all rights and obligations under this visitor contract including this prohibition on resale in favour of the event organiser.

8.3 SE has the right to request information from the seller of the admission ticket(s) regarding the name, address and content of the purchase contract for the admission ticket(s) between the seller and the buyer.

8.4 No replacement will be provided in the event of loss of an admission ticket.

8.5 For most events organised by SE, special spaces for wheelchair users are offered. If required, the customer must obtain information from SE regarding wheelchair accessibility of the event venue before purchasing the admission tickets. A right to a wheelchair-accessible space exists only if the customer has expressly booked such a space and SE confirms that such a space is available.

8.6 In addition to these regulations, the regulations of the respective event venue displayed on-site (e.g. house rules) also apply and also form part of the contract.

8.7 SE reserves the right to cancel or discontinue an event in accordance with the following provisions if this appears necessary in extreme exceptional situations. Such extreme exceptional situations exist in particular in the event of a substantiated risk of terrorist attacks, severe natural events, force majeure (e.g. acts of war, strikes, epidemics, operational disruptions), or the unavailability, illness or death of an artist.

8.8 SE has the right to change the venue, time and day of the event to the extent that it has become or will become impossible through no fault of the organiser to hold the event at the agreed venue, at the agreed time or on the agreed day, provided that the change is reasonable for the customer.

8.9 The following relocations are deemed to be reasonable

• regarding the venue, if an event originally planned as an open-air event is relocated to an indoor venue, as well as relocation within the same city or to another city not more than 50 km away;
• regarding the time, by not more than one hour earlier or not more than two hours later,
• regarding the day, to the next day at the same time or, if the obstructing circumstances persist for longer, to the same day of the week in the next possible week at the same time, but no later than six weeks.

The customer has the right to prove to SE that the relocation chosen by the organiser is unreasonable for them. In this case, the customer will receive a refund of the admission price paid.

8.10 The relocation will be communicated by the organiser without delay to the e-mail address stored by the customer and on the internet on SE's website. In this respect, the customer is obliged, both immediately prior to their travel and immediately prior to booking their travel by rail, aircraft, etc. or prior to booking a hotel overnight stay, to check their e-mail inbox and SE's website for changes relating to the event.

8.11 The unavailability, illness or death of an artist entitles the organiser to make a cast change and, if necessary, a programme change to the event at its reasonable discretion.

8.12 In the case of relocation and a change of cast for the event, the customer does not have the right to a reduction or withdrawal, unless the customer can prove that the relocation or change of cast was unreasonable for them taking into account the circumstances of the individual case. The organiser's statutory rights remain unaffected.

9. Rebooking, Transfer of Contract

9.1 The customer has no right to changes after conclusion of the contract regarding the tariff, the date or the hotel room or cabin (rebooking). Rebooking requires the customer's withdrawal under the conditions of clause 13 and a subsequent new booking. This does not apply to requests for rebooking that only cause minor costs. Additional bookings and new bookings to an existing booking are, however, always possible subject to availability.

9.2 The customer may declare to SE up to 7 days prior to the start of the trip that a third party is to assume the rights and obligations under the travel contract in their place. The declaration must be made on a durable medium. We recommend that the declaration be sent in written or text form. SE is entitled to object to the third party's entry if that party does not fulfil the contractual travel requirements. If a third party enters into the contract, they and the traveller are jointly and severally liable to the tour operator for the travel price and any additional costs incurred. As a rule, a processing fee of EUR 50 will be charged for this. In special circumstances, e.g. if scheduled flights are affected, the additional costs may also be significantly higher.

9.3 Rebooking and processing fees are due immediately.

10. Service Changes, Special Features of Shipping

10.1 Changes to material travel services from the agreed content of the travel contract that become necessary after conclusion of the contract and were not brought about by the tour operator contrary to good faith are only permitted to the extent that the changes are not significant and do not impair the overall character of the trip. Changes include, for example, rebooking to an equivalent ship, changes to sailing times and/or routes for river trips, which may occur in the event of unforeseeable high or low water (safety or weather reasons), the complete or partial cancellation of route sections or the operation of route sections with other means of transport, the cancellation of or changes to excursion programmes; in individual cases, hotel overnight stays may become necessary.

10.2 SE is entitled to make programme changes (changes to the line-up or to the start and end times) to the extent that these are reasonable for the customer. In the event of the cancellation of artists or artist groups, SE will endeavour to find suitable replacements. Visitors have no claims in respect of changes to artists or to start and end times. The provisions of clauses 8.7 to 8.12 apply additionally.

10.3 SE is obliged to inform the customer of service changes without delay upon becoming aware of the reason for the change, on a durable medium (e.g. e-mail), clearly, comprehensibly and in a prominent manner. In the event of a significant change to a material feature of a travel service, the customer is entitled, within a reasonable period simultaneously set by SE with the notification of the change,

• either to accept the changes, or
• to withdraw from the travel contract free of charge, or
• to request participation in a substitute trip, if SE has offered such a trip.

The customer must exercise these rights without delay following the declaration regarding the change of the travel service or the cancellation of the trip. If the customer does not respond to SE, or does not respond within the set period, the notified change will be deemed to have been accepted.

10.4 Due to the special nature of shipping, the customer is informed that the captain on board a ship bears responsibility for the persons on board, the ship itself and for participation in traffic and technical processes; they not only exercise the right of domicile but are also responsible for navigation and safety on board. As such, changes to sailing times and/or routes may occur in particular for weather, safety or general shipping-related reasons that were not foreseeable prior to the start of the trip.

10.5 If a ship is placed in quarantine for reasons not attributable to SE, the customer must bear the costs of their own sustenance. If they are on board and are being provided with meals, they must bear the resulting additional costs.

11. Price Changes

11.1 If the transport costs existing at the time of conclusion of the travel contract increase, in particular fuel costs, SE may increase the travel price in accordance with the following calculation:

• In the case of an increase relating to the bed/cabin, SE may demand the increased amount from the customer.
• In other cases, the additional transport costs demanded by the transport company per means of transport are divided by the number of participants in the music trip affected by the price change. SE may demand the resulting increased amount per traveller from the customer.

11.2 If the taxes and other charges for agreed travel services existing at the time of conclusion of the travel contract, such as tourist taxes or port charges, are increased in relation to SE, the travel price may be increased by the corresponding proportionate amount.

11.3 An increase is only permissible if more than four months elapse between the conclusion of the contract and the agreed travel date and if the circumstances leading to the increase had not yet occurred prior to the conclusion of the contract and were not foreseeable for the organiser at the time of conclusion of the contract. In the event of a subsequent increase in the travel price, the organiser must inform the traveller without delay. Price increases from the 20th day prior to departure are void. In the case of price increases of more than 8%, the traveller is entitled to consent to the increase, or to withdraw from the travel contract without charge, or to request participation in an at least equivalent trip, provided the organiser is able to offer such a trip from its range without additional charge for the customer. The customer must assert this claim without delay after the organiser's notification of the price increase.

11.4 SE is obliged to grant the customer a reduction in the travel price upon request if and to the extent that the prices and charges referred to in 11.1 and 11.2 have changed after conclusion of the contract and before the start of the trip and this results in lower costs for the organiser. If the customer has paid more than the amount owed thereunder, the excess amount is to be refunded by SE. However, SE may deduct from the excess amount to be refunded the administrative expenses actually incurred. The organiser must demonstrate to the customer upon request the amount of administrative expenses incurred.

12. Withdrawal and Termination by SE

12.1 SE may withdraw wholly or partially from the travel contract prior to the start of the trip or terminate the travel contract wholly or partially after the start of the trip in the following cases:

12.1.1 SE may terminate the travel contract without notice if, despite a warning from SE or the captain of the cruise ship or the security service of the cruise ship or hotel, the customer persistently disrupts the trip, or if they behave in such a contractually non-compliant manner that immediate termination of the contract is justified

or

if the customer, in the judgement of the captain or the hotel management, possibly after consultation with a doctor, is unfit to travel due to illness, infirmity or any other reason, is dependent on accompaniment but is travelling without a companion, poses a risk to the health of other passengers and crew members or other hotel guests and staff of SE, or has made a booking under false pretences.

If SE terminates the contract, SE retains the claim to the travel price, but must allow for deduction of the value of saved expenditures as well as those benefits obtained by SE from alternative use of the unused services, including contributions credited to SE by the service providers.

12.2 SE may withdraw from the travel contract no later than 20 days before the start of the trip for trips of more than six days, or 7 days before the start of the trip for trips of at least two but no more than six days, or 48 hours before the start of the trip for trips of less than two days, if a minimum number of participants specified in the travel description has not been reached. SE is obliged to notify the customer without delay upon the conditions for non-performance of the trip being met and to send them the notice of withdrawal without delay. If the trip is not carried out for this reason, the customer will receive without delay a refund of the amount paid towards the travel price. The minimum number of participants for land programmes or shore excursions is 20 persons per language.

13. Withdrawal by the Customer Prior to the Start of the Trip / Withdrawal Costs / Travel Cancellation Insurance

13.1 The customer may withdraw from the trip at any time prior to the start of the trip. The relevant time is when the notice of withdrawal is received by the organiser. The customer is recommended to submit the notice of withdrawal on a durable medium.

13.2 If the customer withdraws prior to the start of the trip or fails to commence the trip, the organiser loses the claim to the travel price. Instead, provided the withdrawal is not attributable to the organiser, the organiser may demand reasonable compensation for the travel arrangements made up to the withdrawal and their expenses, depending on the respective travel price.

13.3 SE asserts flat-rate withdrawal compensation in accordance with the following tables. Taken into account therein are the period between receipt of the notice of withdrawal and the agreed start of the trip, the type of trip, the respective destination and the expected savings on expenses and expected acquisition through alternative use of the travel services.

13.3.1 Flat-rate withdrawal compensation as a percentage of the agreed travel price for music travel comprising accommodation in a hotel room and concert ticket(s) and optional participation in exclusive supporting programme:

13.3.2 Flat-rate withdrawal compensation as a percentage of the agreed travel price for music travel comprising accommodation in a cabin on a cruise ship and concert ticket(s) and optional participation in exclusive supporting programme:

13.4 The customer is always free to prove that SE has suffered no damage at all or only significantly less damage than the calculated flat rates. SE reserves the right to demand, deviating from the foregoing flat rates, a higher specifically calculated compensation. In this case, SE is obliged to itemise and substantiate the compensation.

13.5 Notwithstanding clause 13.3, SE may not demand compensation if unavoidable, extraordinary circumstances occur at the holiday destination or in its immediate vicinity that significantly impair the execution of the package trip or the transport of persons to the holiday destination.

13.6 Withdrawal Compensation for Additional Supporting Programme Services

For withdrawal from booked Additional Supporting Programme Services pursuant to clause 3.8, the following applies: Unless otherwise expressly stated in the offer or at the time of booking, additional services may be cancelled free of charge up to 30 days prior to the commencement of the respective additional service. In the event of withdrawal from 29 days up to the commencement of the additional service, as well as in the event of non-utilisation without prior cancellation, the customer owes 100% of the price of the additional service. The customer reserves the right to prove that SE has suffered no damage or significantly less damage.

13.7 Travel Cancellation Insurance

The customer is expressly recommended to take out travel cancellation insurance (to the extent that this service is not already included in the travel package booked by them) as well as travel accident and travel luggage insurance or insurance to cover the costs of assistance including repatriation in the event of accident, illness or death. SE accepts no advisory liability for the conclusion or non-conclusion of an insurance contract.

14. Rights of Withdrawal and Return

14.1 SE draws attention to the fact that pursuant to the statutory provisions (§ 312 para. 6 and § 312g para. 2 sentence 1 no. 9 BGB), there is no right of withdrawal for package travel contracts pursuant to § 651a and § 651c BGB concluded by distance selling (letters, catalogues, telephone calls, faxes, e-mails, short messages sent via mobile phone [SMS] as well as broadcasting, telemedia and online services), but only the statutory rights of withdrawal and termination, in particular the right of withdrawal pursuant to § 651h BGB (see also clause 13 of these GTC). However, a right of withdrawal exists if the contract for travel services pursuant to § 651a BGB has been concluded outside business premises, unless the oral negotiations on which the conclusion of the contract is based were conducted at the prior request of the consumer; in the latter case, there is no right of withdrawal.

14.2 Insofar as SE offers leisure services, in particular admission tickets for events without further services (e.g. individual concert tickets without overnight accommodation or without participation in Additional Supporting Programme Services), there is no right of withdrawal or return for the customer pursuant to § 312g para. 2 no. 9 BGB, as the contracts provide for a specific date or period for the provision of services. Every order for individual concert tickets or Additional Supporting Programme Services is therefore binding immediately after the order confirmation has been sent by SE and obliges the customer to accept and pay for the ordered individual concert tickets or additional services.

15. Services Not Utilised

If the customer fails to make use of individual travel services that were duly offered to them, for reasons attributable to them (e.g. due to early return travel or for other compelling reasons), they have no right to a proportionate refund of the travel price.

SE will endeavour to obtain a refund of the saved expenses from the service providers. This obligation lapses if the services in question are entirely trivial or if a refund is precluded by statutory or official provisions.

16. Warranty

If the trip is not provided in accordance with the contract, the customer is entitled to the statutory rights in respect of travel defects (in particular remedy, reduction, termination and damages). This is subject to the condition that the customer notifies SE without delay of any travel defect that occurs; notification may also be made to a representative of SE or a contact point designated by SE on-site. If the customer culpably fails to give notice of defects and SE is consequently unable to provide remedy, claims for reduction and damages are excluded.

17. Maximum Liability of SE / Limitation of Liability

17.1 Except as otherwise provided in these GTC including the following provisions, SE is liable for a breach of contractual and non-contractual obligations in accordance with statutory provisions.

SE is liable for damages – regardless of the legal ground – within the framework of fault-based liability for intent and gross negligence. In the case of simple negligence, SE is liable, subject to statutory limitations of liability (e.g. duty of care in own affairs; minor breach of duty), only (i) for damages arising from injury to life, body or health and (ii) for damages arising from the breach of a material contractual obligation (obligation whose fulfilment first makes the proper performance of the contract possible at all and on whose compliance the contractual partner regularly relies and may rely); in this case, however, SE's liability is limited to compensation for the foreseeable damage typically occurring at the time of conclusion of the contract.

17.2 The limitations of liability arising from clause 17.1 also apply in favour of third parties and in the event of breaches of duty by persons (also in their favour) for whose fault SE is responsible under statutory provisions. They do not apply to the extent that a defect was fraudulently concealed or a guarantee for the quality of a service was assumed.

17.3 The following exemptions from and limitations of liability apply to all claims for damages by the customer in connection with a booked package travel contract, regardless of whether these are based on the travel contract, tort (§§ 823 et seq. BGB) or other legal grounds.

17.3.1 Maximum Liability – Three Times the Travel Price

The organiser's contractual liability for damages that do not constitute injury to life, body or health is limited to three times the travel price, to the extent that damage was not caused by fault (§ 651p para. 1 BGB). The same applies if damage was caused solely by a service provider engaged by the organiser.

For all claims for damages against the organiser based on tort that are not based on culpable conduct, liability for property damage is also limited to three times the travel price.

17.3.2 Relevant Travel Price; Application per Person and Trip

The relevant figure is the total travel price agreed in the package travel contract including all contractually included additional services. The maximum liability amount applies per traveller and per trip respectively. Potentially higher claims based on mandatory international conventions remain unaffected thereby.

17.3.3 Limitation of Liability Based on International Conventions

A claim for damages against the organiser is limited or excluded to the extent that, on the basis of international conventions or statutory provisions based thereon that are applicable to the services to be provided by a service provider, a claim for damages against the service provider may only be asserted under certain conditions or limitations or is excluded under certain conditions (§ 651p para. 2 BGB).

If shipping transport services form part of a trip booked by customers, the liability limitations of the following legal acts apply: Shipping: Regulation (EC) No. 392/2009 and Regulation (EU) No. 1177/2010; for sea voyages, under the respectively applicable international conventions or statutory provisions, e.g. §§ 588 et seq. HGB.

17.4 Exclusion of Liability for Arranged Third-Party Services (Event Services)

SE is not liable for service disruptions, personal injury or property damage in connection with services that are merely arranged as third-party services (e.g. arranged excursions, sporting events, theatre visits, exhibitions, trade fair admissions) if these services were expressly designated in the travel description and the travel confirmation as third-party services of a third party, clearly identifying the identity and full address of the respective service provider, in such a way that they were recognisable to the traveller as not forming part of the organiser's package travel service and were selected separately.

17.5 Liability for Luggage and Valuables

17.5.1 Valuables Outside the Accommodation

The organiser is not liable for damage to or loss of personal equipment (e.g. photographic or film equipment, clothing, jewellery or other valuables) through theft, other loss or extreme stress outside the booked accommodation (hotel or cruise ship), unless the damages or losses are attributable to intentional or grossly negligent conduct by the organiser or its vicarious agents.

17.5.2 Luggage During Land Activities and Transfers

Any liability is also excluded for storage or transport in vehicles used for land activities or transfers, to the extent that intentional or grossly negligent conduct by the organiser has not led to the damage or loss.

17.6 Contributory Negligence of the Traveller

Any contributory negligence of the traveller in causing or increasing damage must be taken into account in reducing claims in accordance with the general principles of § 254 BGB. The traveller is in particular required to minimise any damage that has occurred and to report defects to the organiser or its local representatives without delay upon becoming aware of them (§ 651o BGB).

17.7 Mandatorily Non-Restrictable Claims

The foregoing limitations and exclusions of liability do not apply to the extent that mandatory statutory provisions or international conventions require more extensive liability (§ 651y BGB).

18. Data Protection

SE processes the personal data of the traveller and the accompanying persons arising in the context of the booking and performance of the booked services in accordance with the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG). The data is used in particular for contract processing and – to the extent required – for transmission to service providers involved in the execution of the trip (e.g. hotels, transfer providers).

Detailed information on data processing, the legal bases, the retention period and the rights of the traveller as a data subject (in particular information, rectification, erasure, objection and the right to lodge a complaint with the competent supervisory authority) is contained in SE's privacy policy, which is available at any time at www.smoothjazzeurope.eu/information/privacy-policy and will also be made available to the customer in printed form upon request. This privacy policy does not form part of the booked services but fulfils the statutory duty to provide information pursuant to Art. 13 GDPR.

19. Prohibition of Photo, Film and Sound Recordings by the Customer

The making of photo, film and sound recordings of the musical/artistic events covered by the contract, the performing artists, the audience and the programme sequence by the customer – even for purely private purposes – is prohibited without the prior express consent of SE in text form. This applies regardless of whether the recordings are to be fully or partially recorded, broadcast live or otherwise made publicly accessible or otherwise exploited – for consideration or free of charge.

If the customer culpably violates this prohibition, SE is entitled to demand a reasonable contractual penalty, the amount of which is determined by SE at its reasonable discretion and may be reviewed by the competent court for reasonableness in the event of a dispute. Further claims of SE – in particular for injunctive relief, removal, damages and reimbursement of legal costs – remain unaffected and SE expressly reserves the right to assert them.

The customer indemnifies SE from all claims, in particular claims for damages, of the artists asserted against SE in connection with the use of services rendered by the artists. The indemnification also covers the reasonable costs of SE's legal defence including court and attorney costs.

SE is also entitled to exclude customers who violate this prohibition from the event and/or to demand that they refrain from making further recordings; SE may also demand the deletion or surrender of unlawfully made recordings.

Any statutory or contractual rights of SE and the participating artists, in particular under the Copyright Act, general personality rights and the right to one's own image, remain unaffected.

An exception to the comprehensive prohibition regulated herein applies solely to the taking of photos and video snippets (maximum 15 seconds) for purely private purposes and their publication on social media without any profit motive.

20. Photo, Film and Sound Recordings and Transmissions – Customer's Consent

The customer is informed that SE, radio, television and/or the press may make photo, film and/or sound recordings and/or broadcast directly ("live broadcast" or "live stream") during the concert events covered by the contract and during the music travel covered by the contract, on which the customer may be recognisably depicted and/or audible. The customer consents to the making of the aforementioned recordings and the aforementioned transmissions.

The customer expressly consents to the use of the aforementioned recordings in news, reports or other journalistic coverage and publications.

The customer further expressly consents to SE using the aforementioned recordings, to the extent that they depict the customer merely as part of the event proceedings, for news coverage or advertising coverage of the event as well as for purposes of documentation and public relations (advertising) of SE, and reproducing, distributing and making them publicly accessible in this context. This includes in particular use

• on the websites and social media profiles operated or commissioned by SE,
• in print media (e.g. programme booklets, brochures, posters) and
• on audio and visual media.

For prominent, individualised recordings of the customer for advertising purposes that go beyond the news coverage and public relations described above (e.g. targeted use as the main motif of an advertising campaign), SE will obtain the customer's separate consent in advance.

All consents declared above by the customer are given free of charge.

The customer may revoke their consents with effect for the future. A revocation does not affect the lawfulness of recordings, transmissions, processing and publications already carried out on the basis of the consent prior to the revocation; already produced printed matter or other completed productions need not be recalled. The revocation must be directed to the contact address stated in the imprint of SE's website.

SE's more extensive rights to make and use recordings pursuant to statutory provisions, in particular §§ 22, 23 KUG and the provisions of the GDPR, remain unaffected.

21. Miscellaneous, Choice of Law, Jurisdiction

21.1 Legally relevant declarations and notices of the customer in relation to the contract (e.g. setting of deadlines, notices, termination) must be made in written or text form (e.g. letter, e-mail, fax). Statutory formal requirements and further evidence, in particular in the event of doubts regarding the legitimacy of the person making the declaration, remain unaffected.

21.2 In the event of discrepancies between the German and an English version of these GTC, the German version shall be exclusively authoritative; the language of the contract is German.

21.3 The law of the Federal Republic of Germany applies to contracts between SE and the customer, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

The statutory provisions on the restriction of choice of law and on the applicability of mandatory provisions, in particular of the state in which the customer as consumer has their habitual residence, remain unaffected.

21.4 If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes is SE's registered office in Augsburg, Germany.

21.5 Should any provision of the contract concluded between SE and the customer or of these GTC be or become wholly or partly invalid, all other provisions shall continue to apply.

APPENDIX – Lüftner Cruises GmbH – Shipping Company Transport Conditions

(As of 19 May 2026; Lüftner Cruises GmbH, 6020 Innsbruck)

This document is a translation of the German original for information purposes only. In the event of any discrepancy between the German and English versions, the German version shall be exclusively authoritative (cf. clause 21.2 of the GTC).

These transport conditions govern the carriage of passengers and luggage on board the "Amadeus" vessels. They are issued on behalf of the carrier "Lüftner Cruises GmbH", an Austrian company with its registered office in 6020 Innsbruck, as the cruise company of the "Amadeus" fleet. For the sake of simplicity, the term "carrier" is also used hereinafter for the on-board personnel (captain, crew, etc.) of the carrier.

Health Condition of the Passenger, etc.

Health condition of the passenger: The passenger confirms that he/she is physically, mentally and otherwise fit to undertake the cruise, and that he/she fulfils travel-health requirements, including any required vaccinations, etc., and that he/she has satisfied himself/herself prior to departure that he/she does not pose a risk to other passengers or the crew, in particular with regard to contagious diseases, etc. Where there are reasonable doubts that a passenger is fit to travel, it shall be at the discretion of the carrier or the Fleet Health Officer designated by the carrier to admit the passenger for travel.

Passengers are obliged at all times to comply with the rules and regulations in force on a vessel as well as with the orders and instructions of the carrier, and to ensure that their conduct does not impair the safety of the vessel or endanger or inconvenience other passengers. The carrier is not obliged to provide special health or psychological care during the cruise, such as vaccinations; all related precautions are the responsibility of the passenger.

Passengers with reduced mobility: The shipping company assures that it has great respect for persons with reduced mobility who wish to travel. In this spirit, it has no intention of discriminating against such persons in any way. However, participation in a river cruise places special demands on the mobility of passengers. On all vessels, passengers must be able to ascend and descend stairs and ramps without walking aids or a wheelchair when boarding or disembarking the vessel. These are generally not wide enough for such aids, nor is it in many cases possible, due to the width of the stairs and ramps, for other persons to provide assistance with mobility. Whether persons who do not meet these requirements can be admitted on board is at the decision of the carrier or the captain, who are responsible for safety on board, and no claim against the carrier for compensation of any kind whatsoever can arise from such a decision.

Passengers are strongly advised to enquire about all relevant details with the booking travel agency/tour operator before booking.

Scooters and other mobility aids: Scooters cannot be admitted on board. The decision as to whether, and in what number, wheelchairs or walking frames are admitted on board is the responsibility of the carrier or the captain, who are responsible for safety on board. It is likewise the decision of the carrier or the captain as to whether and where such aids can be accommodated on board. Should a passenger not be admitted on board for this or any other medical reason, no claim against the carrier for compensation of any kind whatsoever can arise from such a decision.

All vessels are equipped with lifts; however, for nautical reasons these can only serve 3 decks and not the sun deck.

Passengers who require physical assistance during the trip must bear in mind that the on-board personnel are not obliged to undertake such personal tasks or to assist with lifting or carrying passengers, or with dressing, visiting the toilet, lifting or pushing a wheelchair.

Right to refuse a booking or admission on board, or to impose quarantine: The carrier reserves the right to refuse admission to the vessel to, to confine to their cabin, or to place in quarantine any persons suffering from a contagious or infectious disease or who, following consultation with the Fleet Health Officer, are not fit to travel under the particular circumstances of this cruise, or whose presence impairs the comfort, safety or well-being of other persons on board or on excursions, etc. The passenger agrees that such decisions are final and binding, and no claim against the carrier for compensation of any kind whatsoever can arise from such a decision.

Food intolerances and dietary requirements: The kitchen and restaurant staff endeavour to accommodate dietary requirements as far as possible. Understandably, such requirements of individual passengers can only be met taking into account the provision of services to all passengers on board. In all cases, the passenger is obliged to check the food served to the extent possible. In all cases it is a prerequisite that the carrier is informed of food intolerances and dietary requirements in good time. Without such timely notification, the passenger has no claim to have dietary requirements accommodated. The carrier must reserve the right to refuse admission on board to passengers if fulfilling dietary requirements would overburden the organisation on board. No claim against the carrier for compensation of any kind whatsoever can arise from this.

Pregnancy: For safety reasons and due to the limited medical facilities on board the vessel, expectant mothers are advised to obtain confirmation of fitness to travel from their doctor. In special cases, the relevant member of staff on board may require the presentation of such a certificate of fitness to travel.

Embarkation Conditions

At embarkation, all passengers must be in possession of a valid passenger ticket as well as a valid travel document and any required visas and vaccination certificates and all other documents required for the countries of the cruise. The carrier is not liable for losses or delays arising from the absence of all required documents. In any case, missing documents may result in a passenger being refused admission.

The crew will endeavour to check the completeness and accuracy of passengers' travel documents. However, the passenger shall always be liable for any consequences arising from irregularities or incomplete documents, etc.

Each piece of luggage must be clearly labelled with the passenger's name, the name of the vessel, the cabin number and the date of departure.

In general, the cabins offer sufficient storage space for passengers' luggage. However, this does not apply to items of considerable excess size. In such cases it is at the discretion of the carrier to decide whether space can be found in the storage areas of the vessel. Otherwise, the passenger may be asked to repack their luggage.

Prohibited Items on Board

Passengers may not bring on board any firearms, other weapons, explosives, controlled or prohibited substances or illegal drugs, marijuana, or flammable or dangerous items, as well as any contraband prohibited under local, state or national law. Passengers who violate the laws of a state must expect to be reported to law enforcement or customs authorities and to be prosecuted. Passengers who bring dangerous items on board must expect immediate disembarkation or refusal of admission on board, without there being any claim to reimbursement, loss, damage, inconvenience or compensation in such circumstances.

Compliance with Laws, Regulations and Orders of the Vessel; Indemnification

The passenger is obliged at all times to comply with the requirements of all immigration, port, health, customs and police authorities as well as all other laws and regulations of each place and state visited. In the event of violations of these regulations, the passenger may be removed from the vessel without the carrier being liable for losses, costs, damages or compensation of any kind. The passenger agrees to indemnify the carrier for all penalties, fines, charges, losses or damages of any kind that arise or are imposed on the carrier or the vessel as a result of an act or violation of the law by the passenger.

Medical and Other Personal Services

The availability of medical care may be limited or delayed, and medical emergency evacuation is not possible from every location on the cruise. In general, additional charges may be incurred by the passenger for all health, medical or other personal services in connection with the cruise. The passenger is aware that any medical treatments obtained by the passenger in the course of the cruise or during shore excursions, as well as the administration of medication and other personal services, take place at the passenger's own risk and expense without any liability or responsibility of the carrier, and the passenger agrees to indemnify the carrier for all medical or evacuation costs or expenses incurred on his/her behalf.

Limitations of Liability

On river cruises in Europe, the carrier has the right at all times to invoke and benefit from all applicable limitations of liability or exemptions from liability laid down in the Athens Convention of 1974 relating to the Carriage of Passengers and their Luggage by Sea and the Protocol to this Convention relating to the Carriage of Passengers and their Luggage by Sea of 1976, as adopted by Switzerland.

In addition to and supplementary to all limitations of liability and exemptions from liability provided for in the Athens Convention, all limitations of liability and exemptions from liability of the Strasbourg Convention on the Limitation of Liability of Owners of Inland Navigation Vessels (CLNI 1988), as adopted by Switzerland, apply to the carrier.

A copy of the Athens Convention and the Protocol of 1976, CLNI, can be made available by the carrier upon written request.

Valuables, Personal Items, Electronics and Use of Electronics

The carrier shall in no event be liable for the loss or damage of cash, securities, gold, jewellery or other valuables, unless these have been deposited against receipt at the ship's reception desk for the agreed purpose of safekeeping. In the event of such a deposit, the carrier's liability may be limited. The carrier shall under no circumstances be liable for the loss or damage of electronic computers (handhelds, laptops, etc.), regardless of whether they are in the luggage or not.

Animals

Pets or other animals are not permitted on board the vessels.

Payment

All payments to the carrier are to be made in euros or another currency acceptable to the carrier. All charges for services and products provided on board the vessel must be settled in cash or paid with a credit card acceptable to the carrier before the passenger disembarks.

Cameras on Board

For general safety on board, in particular in the interests of passengers, sensitive points on the vessel are monitored by cameras. Some of these cameras are used by the vessel's management to support nautical activities, a front camera transmits the route ahead for passengers, other cameras monitor the entrance, etc. The passenger irrevocably grants the carrier the right to operate this camera system without restriction.

The carrier respects the protection of privacy in all cases. Therefore, all data collected in this way is stored with the required care. The system is designed so that no copies, links, etc. are possible and the data remains exclusively on board the vessel and is deleted immediately when it is no longer needed.

Wi-Fi Terms and Conditions of Use

The terms governing the use of the Wi-Fi system on board are available upon request.

Privacy Policy

A complete description of the carrier's privacy policy, which may be updated from time to time without notice, is available at www.lueftner-cruises.com.

Source: Lüftner Cruises GmbH, as of 19 May 2026. These transport conditions form part of the General Travel and Business Terms and Conditions of smooth entertainment gmbh (clause 7.6 GTC).